Foodpanda - Delivery Woes
A few weeks ago I posted on Facebook about a series of poor experiences with Foodpanda orders. In response to my post on social media, I got a call from a member of the Foodpanda management. As part of the conversation, I made a commitment to the gentleman to place 3-5 orders on FP over the next ten days – My logic was simple. If all of the orders were delivered on time, the overall score for Foodpanda would be 5 delayed deliveries in 10 orders, which would be a passing score (50% orders delivered on time), and hence something to work on, going forward. Here is my review of the data (please note this assessment is purely on efficient and timely delivery, not on food quality): Sept 14 – OMG – Dinner: Stated delivery time of 45 mins, food was delivered in 30 mins in good order Sept 17 – Soi – Dinner: Stated delivery time of 45 mins, food arrived after 60 mins. Food was a little cold by the time it reached. Sept 19 – OPTP – Lunch: Stated delivery time of 45 mins, order arriv...